Phyzio Hub | Clinical Excellence at Your Doorstep

How Phyzio Hub Works

Bridging the gap between specialized care and patients through a seamless digital ecosystem.

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For Patients

01

Find Local Experts

Search for therapists near you based on specialization and ratings.
02

Instant Booking

Select a convenient slot for your home visit and book in seconds.
03

Seamless Recovery

Follow digital treatment plans and track your progress in the app.

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For Physiotherapists

01

Register Profile

Join our elite network by creating your professional clinical profile.
02

Clinical Verification

Our team validates your credentials to ensure highest care standards.
03

Start Earning

Accept home visit requests and manage your practice digitally.

Core Offerings

Empowering Your Health with Smart Features

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Home Visits

Quality care in the comfort of your own home, starting from ₹400/session.

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Verified Experts

Every therapist undergoes a multi-stage clinical background check.

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payments

Secure Payments

Escrow-based payments with secure OTP verification for peace of mind.

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Digital Plans

Your treatment history and exercise plans, accessible anywhere via app.

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Built on Trust and
Data Security

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100% Secure Data

End-to-end encryption for all medical records and treatment conversations.

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12/6 Priority Support

Dedicated support team to help you with bookings or clinical queries.

500+

Verified Clinicians

98%

Success Rate

4.9/5

Avg. Patient Rating

15+

Indian Cities

Join the Network

Are you a qualified physiotherapist looking to expand your practice? Register today.

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Headquarter

Rajkot

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Email Support

info@phyziohub.com

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Contact

+91 98765 00000

Got Questions?

Frequently Asked Questions

Everything you need to know about PhyzioHub for patients, physiotherapists, and general platform use.

What is PhyzioHub? expand_more

PhyzioHub is a digital healthcare platform that connects patients with qualified and verified physiotherapists. Whether you need treatment at home, in a clinic, or rehabilitation after surgery or an injury, PhyzioHub helps you find the right physiotherapist based on your condition, location, specialization, and patient reviews. The platform simplifies the entire treatment journey by allowing you to book appointments, make secure payments, monitor your recovery progress, and communicate with your physiotherapist from a single application.

How do I create a PhyzioHub account? expand_more

Creating an account on PhyzioHub is quick and easy. Simply enter your mobile number on the login screen, and an OTP (One-Time Password) will be sent to your registered number. After verifying the OTP, you can complete your profile by providing your name, age, gender, and other necessary details. Once your profile is set up, you can immediately begin searching for physiotherapists and booking appointments.

Why do I need to verify my mobile number? expand_more

Your mobile number acts as your unique identity on PhyzioHub. OTP verification ensures that only you can access your account and helps keep your personal information secure. It also enables the app to send important notifications such as booking confirmations, appointment reminders, payment updates, and recovery alerts.

How do I find the right physiotherapist? expand_more

PhyzioHub provides multiple ways to help you choose the right physiotherapist for your needs. You can search by selecting your health condition, treatment category, physiotherapy specialization, preferred location, or clinic. Each physiotherapist's profile contains detailed information about their qualifications, years of experience, areas of expertise, consultation fees, patient ratings, and reviews. This allows you to make an informed decision before booking your appointment.

Can I book a home physiotherapy session? expand_more

Yes. If a physiotherapist provides home consultation services, you can select the Home Visit option while making your booking. The physiotherapist will visit your preferred location at the scheduled time, making treatment more convenient for elderly patients, post-operative patients, or anyone who has difficulty traveling.

How do I book a physiotherapy session? expand_more

Booking a session is simple. After selecting a physiotherapist, you can choose an available date and time slot that suits your schedule. Review the appointment details, confirm the booking, and complete the payment if required. Once your booking is successful, you will receive a confirmation notification within the app along with appointment details.

Can I cancel or reschedule my appointment? expand_more

Yes. If your plans change, you can cancel or reschedule your appointment directly through the "My Bookings" section of the app. However, cancellations and rescheduling are subject to the physiotherapist's cancellation policy and the time remaining before the scheduled appointment. Any applicable refund will be processed according to the platform's refund policy.

What is the Session OTP? expand_more

The Session OTP is a unique verification code generated by PhyzioHub before every appointment. At the beginning of your physiotherapy session, the physiotherapist will ask for this OTP to confirm your identity and officially start the session. This verification system ensures that only genuine appointments are recorded and protects both patients and physiotherapists from fraudulent activities.

Why is OTP verification mandatory before the session? expand_more

OTP verification helps ensure transparency and trust on the platform. It confirms that the physiotherapist has arrived, the correct patient is receiving treatment, and the session has genuinely started. This also helps maintain accurate records for billing, payments, and patient history.

How do I make payments? expand_more

PhyzioHub supports secure online payment methods for booking appointments. Depending on the services available in your region, you may be able to pay using UPI, debit cards, credit cards, net banking, or digital wallets. All transactions are processed through secure payment gateways to ensure the safety of your financial information.

What is My Wallet? expand_more

My Wallet is a dedicated section within the app where you can view your available wallet balance, promotional credits, cashback offers, and refunds. If your booking qualifies for a refund or if you receive promotional credits from PhyzioHub, they will appear in your wallet and can be used toward future bookings.

How do refunds work? expand_more

If your booking is cancelled according to the cancellation policy or a physiotherapist is unable to provide the scheduled service, your refund will be processed automatically. Depending on your payment method, the refunded amount may be credited back to your original payment source or added to your PhyzioHub Wallet. Refund timelines may vary depending on your bank or payment provider.

Can I see my previous appointments? expand_more

Yes. All your completed, cancelled, and upcoming appointments are available under the "Booking History" section. This allows you to easily revisit previous treatment records and maintain a complete history of your physiotherapy sessions.

How can I track my recovery? expand_more

The Recovery Progress section helps you monitor your rehabilitation journey over time. Depending on the treatment plan created by your physiotherapist, you can view completed sessions, progress updates, recovery milestones, and overall improvements. This feature helps you stay motivated and informed throughout your treatment.

Can I rate and review my physiotherapist? expand_more

Absolutely. Once your session has been completed, you will have the opportunity to provide a rating and write a review based on your experience. Your honest feedback helps other patients choose the right physiotherapist while also helping professionals improve their services.

Is my personal and medical information secure? expand_more

Yes. Protecting your privacy is one of our highest priorities. Your personal information, treatment records, and payment details are stored securely using industry-standard security measures. Your medical information is shared only with authorized physiotherapists involved in your treatment and is never disclosed without your consent unless required by law.

How can I contact customer support? expand_more

If you need assistance, simply visit the Help & Support section within the app. You can browse frequently asked questions, submit a support request, contact customer service, or report any issues related to bookings, payments, technical problems, or account management.

Who can register as a physiotherapist on PhyzioHub? expand_more

Any qualified and licensed physiotherapist who meets the platform's eligibility requirements can apply to join PhyzioHub. During registration, applicants are required to provide accurate personal information, professional qualifications, registration certificates, and other verification documents for review.

What documents are required during registration? expand_more

To maintain the quality and authenticity of healthcare professionals on the platform, physiotherapists must submit valid government-issued identification, educational qualifications, professional registration certificates, recent profile photographs, and bank account details for receiving payouts. Additional documents may be requested during the verification process if required.

How long does account verification take? expand_more

Once all required documents have been submitted, our verification team carefully reviews the application. Verification typically takes between 24 and 72 business hours. You will receive a notification once your account has been approved or if any additional information is required.

Why was my application not approved? expand_more

Applications may be delayed or rejected if the submitted documents are incomplete, unclear, expired, or do not match the information provided during registration. If your application is not approved, you will receive guidance on how to correct the issue and resubmit your documents.

How do I receive patient bookings? expand_more

After your profile has been approved and published, patients can discover your profile through search results based on your specialization, location, and expertise. Whenever a patient books one of your available time slots, you will receive an instant notification within the app.

Can I manage my working schedule? expand_more

Yes. PhyzioHub allows you to manage your availability according to your convenience. You can set your working hours, mark unavailable dates, update consultation timings, and temporarily pause new bookings whenever necessary.

How do I begin a treatment session? expand_more

Before starting a physiotherapy session, you must request the patient's Session OTP and verify it within the application. Once the OTP has been successfully verified, the session officially begins and is recorded in the system.

What happens if the OTP is incorrect? expand_more

If the entered OTP does not match the one generated for that appointment, the session cannot begin. This security measure ensures that only authorized appointments are recorded and prevents accidental or fraudulent session claims.

Can I update treatment progress after every session? expand_more

Yes. After completing each appointment, you can record treatment notes, update patient progress, and maintain session history. These records help both you and your patients monitor recovery throughout the rehabilitation process.

How are my earnings calculated? expand_more

Your earnings are calculated based on completed and verified treatment sessions. The Earnings Dashboard provides a detailed overview of your total income, completed appointments, pending payouts, payment history, and revenue trends over different periods.

When will I receive my payouts? expand_more

Payments are transferred according to PhyzioHub's payout schedule. Once a session has been successfully completed and verified, your eligible earnings will be processed and transferred to your registered bank account after deducting any applicable platform charges.

Can I monitor my financial performance? expand_more

Yes. The Earnings Analytics section provides valuable insights into your daily, weekly, and monthly income, patient bookings, completed sessions, and overall business growth. These reports can help you understand your performance and improve your practice.

Can I edit my professional profile? expand_more

Certainly. You can update your qualifications, years of experience, professional biography, treatment specialties, languages spoken, clinic information, consultation fees, profile photograph, and other professional details whenever required.

Can patients see my qualifications? expand_more

Yes. Patients can view your verified professional profile before booking an appointment. Displaying accurate qualifications, certifications, experience, and treatment expertise helps build trust and confidence among patients.

How do patient reviews affect my profile? expand_more

Patient reviews contribute to your overall rating and help improve your visibility on the platform. Providing high-quality care and maintaining professionalism can lead to better ratings, increased trust, and more appointment requests.

What should I do if I need technical assistance? expand_more

If you encounter any technical difficulties while using the app, you can visit the Help & Support section to report the issue or contact the support team. Our team will assist you as quickly as possible to ensure uninterrupted service.

Still have questions? Our team is here to help.

Contact Support Chat on WhatsApp